Dear customers, thank you for choosing our WiFi devices and services. We are committed to providing you with comprehensive and efficient after-sales support services to ensure that you enjoy an excellent experience and satisfactory results when using our products!

For your protection, please read the following carefully:

Please note that the following cases do not belong to free maintenance, we can provide paid services:

1. Has exceeded the warranty, warranty period

2. Due to installation, use, maintenance caused by product failure or damage

3. Unauthorised alteration, tearing the commodity bar code

4. Without the permission of QLOCOM, modify the intrinsic setup file or dismantle the machine for maintenance.

5. Product damage caused by accidental factors or human behavior, such as improper voltage input, high temperature, water, mechanical damage, breakage, serious oxidation, or rust of the product.

6. Damage caused by transport, loading, and unloading during the period of customer's return for repair

7. Force majeure caused by earthquakes, fires, floods, lightning strikes, and other force majeure failure or damage to the product

8. Other product failure or damage not caused by the product's own design, technology, manufacturing, quality, and other reasons.

Warranty Commitment:
Thank you for purchasing QLOCOM products, you will enjoy the following services when using QLOCOM products.

When the product you purchased malfunctions, you can present the purchase invoice warranty card, and other valid documents to the product purchase request on behalf of the application for warranty service. As QLOCOM products implement the national warranty, when you can not contact the dealer can also be directly with our offices in various parts of the company or the company's customer service department to contact the customer or distributor will be sent to the QLOCOM technology freight borne by the customer or distributor!

Special Notice.
Within the scope of national laws and regulations, the interpretation of this commitment, the right to modify the right to the Shenzhen City, Bayshore Technology Co. Due to product version upgrades or other reasons, the content of this document will be updated from time to time. All information in this document is only a guide for use and does not constitute any form of guarantee.